Your data

Delete your account.

How to delete your Stronge account and its data, from the app or from here, and exactly what is kept.

Stronge app · by Chutta Digital (Pty) Ltd

If you have the app

Delete it in Stronge

  1. Open Stronge and go to the You tab.
  2. Tap Settings, then Privacy & data.
  3. Under Danger zone, tap Delete my account.
  4. Tap Yes, permanently delete to confirm.

It happens while you wait, and signs you out.

If you don’t

Delete it here

  1. Enter the email address you use to sign in to Stronge, below.
  2. We email that address a link. It works once and expires after an hour.
  3. Open the link and press Permanently delete my account.

Signed in with Apple and chose to hide your email? Use the relay address Apple made for Stronge; it forwards to your inbox. Stuck? Email support@stronge.app.

What is deleted

Deleting your account removes it completely, straight away, by either route. There is no grace period and no dormant account, and nothing to restore it from afterwards.

  • Your account: email address, name, sign-in details, onboarding answers, consents and notification settings. If you signed in with Apple, Stronge’s access to your Apple Account is revoked too.
  • Your training: every session you were given and completed, your plans, loads, progression, and the training data read from your device.
  • Injury and health information: injury history, rehab progress, pain check-ins and daily readiness reports.
  • What you wrote: exercise notes, physio notes, pins and feedback.
  • Usage and subscription records: product usage events, data exports you generated, and our record of your subscription and its store events.
  • Your Beta Team application, if you gave us the same email address on this website.

What is kept, and for how long

  • Research data, if you had “Help improve the training engine” switched on. The copy of your sessions kept for that purpose is stored under a random identifier. Deleting your account removes the only link between that identifier and you, and the records stay without it. To have them deleted outright, switch that setting off in the app before you delete your account: switching it off deletes them at that moment.
  • Statistics that hold no identifier, such as totals across many athletes, are kept.
  • Purchase records held by Google Play or the App Store are kept by them under their own terms. Deleting your Stronge account does not cancel a subscription: cancel it in your Google or Apple account settings.
  • Records the law makes us keep: only that record, only for as long as the law requires, and we will tell you what it is.

Deleting some of your data without deleting your account

  • Switching off Help improve the training engine (Settings, Privacy & data) deletes everything collected under it, immediately.
  • Switching off Share product usage data stops usage events being recorded.
  • Exercise notes, physio notes and pins can each be deleted where you made them.

For anything else, email support@stronge.app from the address on your account and tell us what you would like removed. We reply within one month. Want a copy of your data first? Export my data is on the same screen as the delete button.

The full detail is in our privacy policy.